Does DLsite Do Refunds? Wrong Language, Double Charges and Defects

Short answer: no — DLsite's legal notice says completed purchases can't be refunded or canceled, and points you used aren't returned. DLsite legal notice

What DLsite does cover

• If a work can't be downloaded or viewed and DLsite confirms it can't be fixed or is defective, it cancels the payment if you contact it within 10 days of purchase. Problems caused by your own device or connection are not covered.
• Double charge: if your purchase history shows the same order twice, DLsite cancels it automatically in about 2 business days. If only your card statement shows it twice, contact DLsite. Double charges
• An order that isn't paid yet can be canceled by you from the purchase application history, with no penalty. Cancel an unpaid order

Bought the wrong language?

• The Japanese edition and a translated edition are often separate products with different work IDs. Buying one does not give you the other. If English data is later added to the same ID, you can get it by downloading again. DLsite help
• So check before you pay: how to tell if a work is in English, or browse works that list English.

Checked on the official DLsite pages on Nov 3, 2026.